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JOIA Paraíso by Iberostar

5-Star Hotel
JOIA Paraíso by Iberostar 1
JOIA Paraíso by Iberostar 2
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This adults-only resort sits right on Blue Flag certified Playa Paraíso with 310 all-suite rooms and butler service in select categories. Five à la carte restaurants, three pools, and an 18-hole P.B. Dye golf course. Your rate covers all five hotels in the Paraíso complex.

All-InclusiveBeach AccessWater Sports IncludedSpa & WellnessCouple's RetreatOcean ViewPoolSwim-Up BarMultiple RestaurantsGolf

Hotel Information

Dining & Beverages

Restaurants

  • Legado Mexican Restaurant - Mexican cooking built on local ingredients, with mezcal-braised octopus and Yucatecan ceviche
  • L'Atelier haute cuisine - Gourmet French fine dining with tableside bread, cheese and beef tartare service
  • Venecia Italian Restaurant - Venetian-inspired room serving handmade pasta, beef carpaccio and tableside tiramisu
  • Haiku Asian Restaurant - Sushi bar and wok cooking, with a teppanyaki table available by reservation
  • Ember Steak House - Grilled meat and fish with views of the Caribbean Sea
  • Bella Vista Buffet - The main restaurant, with show cooking, international dishes, Mexican specialties and theme nights

Bars

  • El Mirador Lobby Bar - Open from early morning until after midnight for drinks and snacks, with a wide range of tequilas and mezcals
  • Rhapsody Cocktail Bar - Mixology bar geared toward music and sports
  • La Sirenita Aqua Bar - Swim-up bar serving guests without leaving the pool
  • Punta Sal Ceviche and Beach Bar - Beachfront ceviche and tacos built on local seafood
  • Health Bar - Smoothie and juice bar inside the spa
  • The Grand Cellar - Wine bar with sommelier-led tastings, available at additional cost
  • Star Café - Coffee and snacks

What's Included

  • Buffet breakfast, lunch and dinner
  • Unlimited specialty dinners at the a la carte restaurants
  • Snack bar between lunch and dinner
  • 24-hour room service menu and in-room breakfast menu
  • Bar service and nightclub with local and imported drinks
  • Minibar restocked daily and customizable on request, plus in-room snacks
  • Access to the buffets, bars, cafés and a la carte restaurants across all five hotels in the Paraíso complex
  • The Grand Cellar wine experience carries an additional charge

Pool & Beach Access

Pool

  • Three pools with different atmospheres
  • Saltwater infinity pool with four whirlpool baths, in-pool bar service at La Sirenita Aqua Bar, and music-driven water activities
  • Freshwater pool with two whirlpool baths in a quieter area of the property
  • Covered heated spa pool with water jets, two whirlpool baths and the Health Bar

Beach

  • Beachfront setting on Playa Paraíso, which holds Blue Flag certification
  • Beach shared with the other four hotels of the Iberostar Paraíso complex
  • Balinese beds available at no extra charge
  • Beach umbrellas and sun loungers
  • Beach towels included

Spa & Wellness Services

  • Spa: SPA Sensations, a wellness center with steam rooms, hot tubs and a heated pool under a roof that opens

Services

  • Massages, including massages on the beach
  • Body wraps and organic mud treatments
  • Facial masks and facials
  • Steam rituals
  • Treatments using essential oils, stones, chocolate and tropical fruits
  • Sauna and steam room
  • Hydrotherapy water circuit, included in the all-inclusive rate with unlimited visits
  • Note: Spa treatments and massage services are available at additional cost.

Fitness & Recreation

Fitness

  • On-site gym with strength and cardio equipment
  • Access to the larger fitness center in the Playa Paraíso complex, with a cycling studio running daily classes and two multi-sport rooms for yoga, boot camp, Zumba and kickboxing
  • All classes led by certified instructors

Included Activities

  • One hour per day of non-motorized water activities covering Hobie Cat sailing, kayaking, snorkeling and paddleboarding
  • Daily workshops, sports program and entertainment activities
  • Evening shows and themed nights
  • Cooking classes and dance classes
  • Wine and tequila tastings run by the entertainment team
  • Pool table and games
  • Nightclub
  • Tennis court
  • Pickleball court
  • PADI-certified diving center on site, at additional cost
  • 18-hole Playa Paraíso Golf Club course designed by P.B. Dye, at additional cost, with a 35% discount on the Unlimited Golf rate for guests

Guest Services & Concierge

  • 24-hour concierge service
  • Butler service in select suite and villa categories, covering unpacking, pillow and aromatherapy customization, laundry and shoe shining
  • 24-hour room service
  • Free private transfers to and from Cancún International Airport for stays of three or more nights, on bookings made direct
  • Electric transportation service within the resort
  • Car rental
  • Shopping area
  • Wedding planning and on-site wedding facilities
  • Convention center holding up to 1,500 people
  • Medical service within the complex, at additional cost
  • Free Wi-Fi
  • Complimentary parking

Outdoor Spaces & Grounds

  • Beachfront grounds set against jungle and garden landscaping
  • Balinese beds on the beach at no extra charge
  • Private-pool villas set in a separate gated area of the property
  • 18-hole golf course on site
  • Tennis and pickleball courts
  • Designated smoking areas
  • Single-use plastic free property with an on-site coral nursery and purified water fountains

Policies

  • Check-in: 3:00 pm
  • Check-out: 12:00 pm
  • Minimum check-in age: 18
  • Pets: Pets are not permitted. Service animals are not accepted.
  • Children: Adults only. Guests under 18 are not permitted. Rollaway beds and cribs are not available.
  • Cancellation: Flexible rates can be cancelled or modified free of charge, generally up to four days before arrival, with the exact deadline set at the time of booking. Prepaid and non-refundable rates carry a discount and are not eligible for free cancellation.
  • Resort Access: The all-inclusive rate covers full access to the facilities of all five hotels in the Iberostar Paraíso complex, including Iberostar Selection Paraíso Maya Suites, Iberostar Selection Paraíso Lindo, Iberostar Waves Paraíso del Mar and Iberostar Waves Paraíso Beach. This includes their buffets, bars and cafés, plus a la carte restaurants such as Bistró L'Etoile, Prime Rib El Rancho, Lemon & Spices, La Dorada and El Rodizio.

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