Princess Family Club Riviera
5-Star Hotel











This all-inclusive resort sits on the beachfront about 10 minutes from Playa del Carmen, with 144 refurbished suites that sleep a family of five. Kids get a water park, a Pirate-themed buffet, and their own ice cream parlour. Guests also use the Grand Riviera Princess facilities.
All-InclusiveBeach AccessSpa & WellnessFamily-FriendlyPoolMultiple RestaurantsLuxury
Hotel Information
Dining & Beverages
Restaurants
- Food Market Family - International buffet in the Family Club area, open for breakfast, lunch and dinner
- Food Market Riviera Restaurant - International buffet with a different themed dinner each night
- Food Market Sunset Restaurant - International buffet with rotating themed dinners across the week
- Market Maya Buffet Food Restaurant - International buffet serving breakfast and lunch
- La Hacienda Restaurant - Mexican a la carte dining, reservation required
- La Volta Restaurant - Northern Italian a la carte dining, reservation required
- La Vaquería Restaurant - Charcoal grill a la carte dining, reservation required
- Sumauma Restaurant - Brazilian churrasco served from the sword, reservation required
- Wok Restaurant - Oriental fusion drawing on Vietnamese, Thai and Korean cooking
- Teppanyaki Restaurant - Hibachi with Japanese-style show cooking at shared tables
- Hikari Nikkei - Japanese and Peruvian fusion, reservation required
- Galerie Restaurant - International gourmet a la carte dining
- Bocado Restaurant - Snack spot for something quick between meals
- Food Truck - Family snacks served through the middle of the day
Bars
- 144 Bar - Exclusive to Family Club guests
- Cono Ice Cream Parlour - Exclusive to Family Club guests, with ice lollies and unlimited toppings
- Fantasy Pool Bar - Beside the Sunset Fantasy pool, halfway between the lobby and the beach
- Maya Pool Bar - Pool bar on the Grand Riviera Princess side
- Tequila Bar - Pool bar, hours subject to occupancy
- Poquito Bar - Beachside bar for cocktails and margaritas
- Riviera Lobby Bar - Coffee and drinks from morning through the evening
- Lobby Bar Sunset - Evening cocktails in the Sunset lobby
- Plaza Bar - In the heart of the complex, open late with music and entertainment
- Plaza Ice Cream Parlour - Afternoon and evening ice cream in the main square
- 9th Avenue Coffee Shop Bar - Afternoon and evening coffee stop
- Theatre Bar - Drinks before and during the evening show
- La Hacienda & Galerie Bar - Between the two restaurants of the same name
- La Volta Trattoria & La Vaquería Bar - Waiting-room bar between the two restaurants
- Sumauma Bar - Inside the Sumauma restaurant
- 5th Avenue Sports Bar - Open 24 hours and included for all guests
- Disco Bar Areíto - Late-night bar for adults, open until 1:00 am
What's Included
- All buffet and a la carte meals, snacks and drinks at the resort and at the companion Princess properties
- In-room minibar restocked daily with water, soft drinks and beer
- Entry to the Areíto nightclub with national and international drinks
- Daytime and evening entertainment, including theatre shows and the mini disco
- Every restaurant is covered except the Chill Out restaurant, which carries a charge
- Room service carries an additional charge
- Spa treatments, the water sports centre, golf and the 24-hour doctor all carry a charge
- Babysitting carries a surcharge
- A municipal environmental sanitation charge is paid at the property at check-in
Pool & Beach Access
Pool
- Outdoor pools throughout the Family Club area, including four children's pools with one inside the Kids Club
- Mini water park with slides, shallow zones and elevated play surfaces built for younger children
- Swimout suites open directly onto a pool from the terrace
- Access to the wider complex pools at Grand Riviera Princess and Grand Sunset Princess
Beach
- White-sand beach with calm, clear water, roughly 900 metres from the lobby
- Beach umbrellas and sun loungers
- Water sports centre on the sand, at extra cost
- Shared beach, not exclusive to the resort
Spa & Wellness Services
- Spa: Princess SPA, refurbished with an open-air thermal circuit
Services
- Massage, including aromatherapy and hot stone
- Facial treatments
- Body treatments
- Beauty salon with hairstyling, manicure, pedicure, hair treatments and waxing
- Note: Spa treatments and the thermal circuit are available at additional cost.
Fitness & Recreation
Fitness
- Fully equipped gym open 7:00 am to 7:00 pm
Included Activities
- Beach yoga, stretching, functional training and Latin Beat classes
- Kids Club for ages 4 to 12, with crafts, mini disco, movies, face painting, Spanish classes, dance and children's yoga
- Family hours at the Kids Club for under-4s, 1:00 pm to 2:30 pm and 4:00 pm to 5:30 pm
- Teens Club for ages 13 to 17
- Five tennis courts, one paddle tennis court and four pickleball courts
- Multipurpose court for basketball, football and volleyball
- Games room
- Daytime and evening entertainment programme
Guest Services & Concierge
- 24-hour concierge at no charge
- 24-hour front desk
- Free safe in every room
- Currency exchange at reception for Canadian dollars, US dollars, euros and pounds sterling
- ATM in each lobby
- Free Wi-Fi throughout, 24 hours a day
- Free parking
- Restaurant reservations through the resort webapp
- Doctor on call 24 hours, at extra cost
- Special diets arranged in advance through the concierge team
- Shops on site
- Meeting rooms
Outdoor Spaces & Grounds
- Seafront grounds with tropical planting
- Organic vegetable garden
- Outdoor children's playground
- Two water parks across the complex
Policies
- Check-in: 3:00 pm
- Check-out: 12:00 pm
- Minimum check-in age: 18
- Pets: Not permitted
- Children: Children of all ages are welcome. Cribs and extra beds are free. The Kids Club is free for ages 4 to 12. Swimout rooms with direct pool access require children to be over 13 for safety reasons, and Family Club rooms are fitted with child safety measures for all ages.
- Cancellation: Refundable rates with free cancellation are available. Pay Now rates are non-refundable. Terms vary by room type and rate.
- Resort Access: The all-inclusive rate covers all facilities at Grand Riviera Princess and Grand Sunset Princess, except the Platinum and Laguna Villas areas.