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Princess Family Club Riviera

5-Star Hotel
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This all-inclusive resort sits on the beachfront about 10 minutes from Playa del Carmen, with 144 refurbished suites that sleep a family of five. Kids get a water park, a Pirate-themed buffet, and their own ice cream parlour. Guests also use the Grand Riviera Princess facilities.

All-InclusiveBeach AccessSpa & WellnessFamily-FriendlyPoolMultiple RestaurantsLuxury

Hotel Information

Dining & Beverages

Restaurants

  • Food Market Family - International buffet in the Family Club area, open for breakfast, lunch and dinner
  • Food Market Riviera Restaurant - International buffet with a different themed dinner each night
  • Food Market Sunset Restaurant - International buffet with rotating themed dinners across the week
  • Market Maya Buffet Food Restaurant - International buffet serving breakfast and lunch
  • La Hacienda Restaurant - Mexican a la carte dining, reservation required
  • La Volta Restaurant - Northern Italian a la carte dining, reservation required
  • La Vaquería Restaurant - Charcoal grill a la carte dining, reservation required
  • Sumauma Restaurant - Brazilian churrasco served from the sword, reservation required
  • Wok Restaurant - Oriental fusion drawing on Vietnamese, Thai and Korean cooking
  • Teppanyaki Restaurant - Hibachi with Japanese-style show cooking at shared tables
  • Hikari Nikkei - Japanese and Peruvian fusion, reservation required
  • Galerie Restaurant - International gourmet a la carte dining
  • Bocado Restaurant - Snack spot for something quick between meals
  • Food Truck - Family snacks served through the middle of the day

Bars

  • 144 Bar - Exclusive to Family Club guests
  • Cono Ice Cream Parlour - Exclusive to Family Club guests, with ice lollies and unlimited toppings
  • Fantasy Pool Bar - Beside the Sunset Fantasy pool, halfway between the lobby and the beach
  • Maya Pool Bar - Pool bar on the Grand Riviera Princess side
  • Tequila Bar - Pool bar, hours subject to occupancy
  • Poquito Bar - Beachside bar for cocktails and margaritas
  • Riviera Lobby Bar - Coffee and drinks from morning through the evening
  • Lobby Bar Sunset - Evening cocktails in the Sunset lobby
  • Plaza Bar - In the heart of the complex, open late with music and entertainment
  • Plaza Ice Cream Parlour - Afternoon and evening ice cream in the main square
  • 9th Avenue Coffee Shop Bar - Afternoon and evening coffee stop
  • Theatre Bar - Drinks before and during the evening show
  • La Hacienda & Galerie Bar - Between the two restaurants of the same name
  • La Volta Trattoria & La Vaquería Bar - Waiting-room bar between the two restaurants
  • Sumauma Bar - Inside the Sumauma restaurant
  • 5th Avenue Sports Bar - Open 24 hours and included for all guests
  • Disco Bar Areíto - Late-night bar for adults, open until 1:00 am

What's Included

  • All buffet and a la carte meals, snacks and drinks at the resort and at the companion Princess properties
  • In-room minibar restocked daily with water, soft drinks and beer
  • Entry to the Areíto nightclub with national and international drinks
  • Daytime and evening entertainment, including theatre shows and the mini disco
  • Every restaurant is covered except the Chill Out restaurant, which carries a charge
  • Room service carries an additional charge
  • Spa treatments, the water sports centre, golf and the 24-hour doctor all carry a charge
  • Babysitting carries a surcharge
  • A municipal environmental sanitation charge is paid at the property at check-in

Pool & Beach Access

Pool

  • Outdoor pools throughout the Family Club area, including four children's pools with one inside the Kids Club
  • Mini water park with slides, shallow zones and elevated play surfaces built for younger children
  • Swimout suites open directly onto a pool from the terrace
  • Access to the wider complex pools at Grand Riviera Princess and Grand Sunset Princess

Beach

  • White-sand beach with calm, clear water, roughly 900 metres from the lobby
  • Beach umbrellas and sun loungers
  • Water sports centre on the sand, at extra cost
  • Shared beach, not exclusive to the resort

Spa & Wellness Services

  • Spa: Princess SPA, refurbished with an open-air thermal circuit

Services

  • Massage, including aromatherapy and hot stone
  • Facial treatments
  • Body treatments
  • Beauty salon with hairstyling, manicure, pedicure, hair treatments and waxing
  • Note: Spa treatments and the thermal circuit are available at additional cost.

Fitness & Recreation

Fitness

  • Fully equipped gym open 7:00 am to 7:00 pm

Included Activities

  • Beach yoga, stretching, functional training and Latin Beat classes
  • Kids Club for ages 4 to 12, with crafts, mini disco, movies, face painting, Spanish classes, dance and children's yoga
  • Family hours at the Kids Club for under-4s, 1:00 pm to 2:30 pm and 4:00 pm to 5:30 pm
  • Teens Club for ages 13 to 17
  • Five tennis courts, one paddle tennis court and four pickleball courts
  • Multipurpose court for basketball, football and volleyball
  • Games room
  • Daytime and evening entertainment programme

Guest Services & Concierge

  • 24-hour concierge at no charge
  • 24-hour front desk
  • Free safe in every room
  • Currency exchange at reception for Canadian dollars, US dollars, euros and pounds sterling
  • ATM in each lobby
  • Free Wi-Fi throughout, 24 hours a day
  • Free parking
  • Restaurant reservations through the resort webapp
  • Doctor on call 24 hours, at extra cost
  • Special diets arranged in advance through the concierge team
  • Shops on site
  • Meeting rooms

Outdoor Spaces & Grounds

  • Seafront grounds with tropical planting
  • Organic vegetable garden
  • Outdoor children's playground
  • Two water parks across the complex

Policies

  • Check-in: 3:00 pm
  • Check-out: 12:00 pm
  • Minimum check-in age: 18
  • Pets: Not permitted
  • Children: Children of all ages are welcome. Cribs and extra beds are free. The Kids Club is free for ages 4 to 12. Swimout rooms with direct pool access require children to be over 13 for safety reasons, and Family Club rooms are fitted with child safety measures for all ages.
  • Cancellation: Refundable rates with free cancellation are available. Pay Now rates are non-refundable. Terms vary by room type and rate.
  • Resort Access: The all-inclusive rate covers all facilities at Grand Riviera Princess and Grand Sunset Princess, except the Platinum and Laguna Villas areas.

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