Dining & Beverages

Restaurants

• Le Chique - Michelin-starred contemporary Mexican tasting menu by Chef Jonatán Gómez Luna. Reservation required.
• Encanta - Author restaurant by Chef Paco Méndez. Reservation required.
• Xaak - Contemporary Mexican tasting menu directed by Chef Karime López. Reservation required.
• Kibi-Kibi - Yucatecan and Lebanese cooking by Chef Roberto Solís, with an open kitchen. Reservation required.
• Tah-Xido - Contemporary Japanese by Chef Luis Arzapalo, with a sushi bar and Japanese spirits.
• Cantina VI.AI.PY. - Oaxacan cantina by Chef Alejandro Ruiz.
• Arenal - Seafood and fire cooking drawing on Baja California and Sinaloa.
• Cayuco - Surf and turf beside the main pool.
• Mercado de San Juan - Buffet built around regional Mexican stations.

Bars

• Changarrito
• Cafeteca
• Cafecito
• Wet Bar Casa de la Música
• Wet Bar Casa de la Pirámide
• Wet Bar Cayuco
• Rooftop Bar Casa de los Artistas
• Rooftop Bar Casa del Diseño
• Rooftop Bar Casa de la Música
• Rooftop Bar Casa de la Pirámide

What's Included

• Meals and drinks at the hotel restaurants and bars
• 24-hour in-room dining
• In-suite minibar
• Vegan and vegetarian dishes at every restaurant, plus a fully plant-based restaurant serving breakfast, lunch, and dinner
• Xaak is outside the all-inclusive rate and carries an additional cost
• House red and white wine are included. Wine list selections and pairings carry an extra charge.

Pool & Beach Access

Pool

• 15 outdoor pools, including four rooftop pools and a main infinity pool with a swim-up bar
• Three swim-up bars across the pool areas
• Waterslide on site
• Natural rivers, coves, and inlets run through the grounds and are open for swimming

Beach

• Beachfront white sand shoreline on the Caribbean Sea, with complimentary cabanas and beach umbrellas

Spa & Wellness Services

• Spa: Muluk Spa, set inside Casa de la Paz among natural rock formations, jungle paths, and river water. Adults only, advance reservation required.

Services

• Massages in 24 stalls built into natural caves
• Facials
• Hydrotherapy circuit with sauna, steam room, cold plunge, hot plunge, breeze showers, and cold chamber
• Temazcal ceremonies
• Sound therapy
• Beauty salon
• Bridal suite
• Note: Spa treatments are not part of the all-inclusive rate and carry an additional cost.

Fitness & Recreation

Fitness

• Fitness center, with some gyms reserved for specific Casas
• Yoga area and fitness classes
• Functional training circuit outdoors

Included Activities

• Kayaking and paddleboarding on the hotel rivers and inlets
• Artistic workshops in each Casa covering painting, pottery, textiles, and Latin dance
• Tennis and paddle courts
• Complimentary bicycles
• Unlimited access to Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xoximilco, and Xenotes, with transportation
• Ferry crossings to Isla Mujeres and Cozumel, and a catamaran tour with snorkeling
• Live shows, music events, and themed evenings

Guest Services & Concierge

• Guest Service Managers handling park reservations, activity scheduling, and dietary requests
• Complimentary roundtrip airport shuttle, running every 30 minutes from 9:00 am to 5:00 pm and every 60 minutes from 5:00 pm to 9:00 am
• Butler service in top suite categories
• Early check-in from 1:00 pm and late check-out until 2:00 pm, subject to availability and an additional charge
• Luggage hold and changing facilities for early arrivals
• 24-hour front desk
• Laundry service
• Business center and conference space

Outdoor Spaces & Grounds

• Six themed Casas linked by shaded open-air walkways and suspension bridges
• Emerald river, natural coves, and inlets running through the property
• Jungle trails
• Art gallery
• On-site shops
• Chapel and ceremony venue
• Show forum for evening performances

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 16, and guests aged 16 and 17 must be accompanied by a parent or legal guardian
• Pets: Pets are welcome. Restrictions and cleaning charges apply.
• Children: Guests under 16 years old are not accepted
• Cancellation: Free cancellation up to 14 to 30 days before arrival depending on travel dates. After that deadline a 100 percent penalty applies for modification, cancellation, or no-show.