Dining & Beverages

Restaurants

• La Hacienda - Main buffet restaurant with a terrace, serving breakfast, lunch, and dinner with live cooking stations and themed buffet evenings three times a week
• Sicilia - Italian restaurant with a la carte main courses and buffet starters and dessert, reservations required
• La Margarita - Poolside restaurant serving buffet lunch and a la carte steakhouse dinner, reservations required for dinner
• Shanghai - Asian restaurant served buffet style, reservations required
• Mexican restaurant at the Beach Club - A la carte Mexican dining, reservations required
• Pepe's Food - Grill in the pool area for casual snacks and lunch

Bars

• Cancun - Lobby bar
• Mezcal - Pavilion bar
• Tequila - Pavilion bar
• El Templo - Lounge
• Ibiza - Poolside bar with a chill-out area
• Cozumel - Swim-up bar

What's Included

• 24-hour all-inclusive service covering all meals, snacks, and beverages
• Full American breakfast buffet with live cooking stations, plus continental breakfast and snacks
• Hot and cold buffet lunch with live cooking stations and a grill in the pool area
• Unlimited local and imported drinks served 24 hours a day
• In-room minibar and liquor dispenser, restocked regularly
• Snacks available 24 hours a day
• Gratuities and taxes included in the rate
• Access to the bars at Riu Playacar and Riu Tequila, and to a selection of restaurants at both hotels for additional lunches and snacks
• Some premium branded drinks, special dinners, and select dishes carry a surcharge
• All guests wear an All Inclusive wristband for identification

Pool & Beach Access

Pool

• Four outdoor freshwater pools, including a small pool with the Cozumel swim-up bar
• Children's pool with waterslides
• Free whirlpool
• Free sun loungers, towels, and parasols in the pool area

Beach

• Beachfront setting on Playacar Beach with direct access to the sea
• Free sun loungers on the beach

Spa & Wellness Services

• Spa: Renova Spa, the on-site wellness centre

Services

• Massages, including beachside massages
• Facials
• Body wraps
• Body scrubs
• Beauty and hairdressing services
• Sauna
• Note: Spa treatments are available at additional cost. Use of the gym and sauna is free of charge.

Fitness & Recreation

Fitness

• Gym, free of charge for guests
• RiuFit fitness classes

Included Activities

• Kayaking
• Snorkel equipment
• Small catamaran for up to two people
• Windsurfing
• Bodyboarding
• One introductory scuba diving lesson in the pool
• Beach volleyball
• Table tennis
• RiuLand kids' club for ages 4 to 7 and 8 to 12
• Children's playground
• Daytime activity programme plus nightly live music and shows
• RIU Party and RIU Get Together themed events
• Motorized water sports and parasailing are run by outside operators and cost extra

Guest Services & Concierge

• 24-hour front desk
• Free WiFi throughout the property
• Free self parking
• Laundry and dry cleaning service
• Babysitting at additional cost
• Safety deposit boxes
• Luggage storage
• Gift shop and on-site shopping
• ATM on site
• Medical service
• Airport transfer service
• Wedding and event services
• Free computers with internet access

Outdoor Spaces & Grounds

• Landscaped gardens
• Sun terrace and solarium with loungers and parasols
• Children's playground
• Secured bicycle storage

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 18
• Pets: Pets are not permitted, and service animals are not accepted.
• Children: Children of all ages are welcome. The RiuLand kids' club for ages 4 to 12 and supervised childcare are free of charge. Babysitting carries a fee.
• Cancellation: Cancellation and prepayment terms vary by room type and rate. Fully refundable rates with free cancellation are available.
• Resort Access: Guests may use the bars at Riu Playacar and Riu Tequila and a selection of restaurants at both hotels for additional lunches and snacks. Entry to the Riu Tequila discotheque, drinks included, is free for guests aged 18 and over.