Dining & Beverages

Restaurants

• Piaf - French fine dining in an elegant setting inspired by 1940s Paris
• Azul - Family-friendly beachfront restaurant serving buffet-style breakfast and lunch with open terrace and air-conditioned seating
• Frida - Mexican cuisine with live music celebrating the spirit of Frida Kahlo
• Bistro - International cuisine and local favorites in a relaxed oceanfront setting, open for breakfast and lunch
• Chaká - Open-air jungle restaurant serving healthy international cuisine for breakfast and lunch, and Mayan specialties at dinner
• Sen Lin - Asian fusion cuisine accompanied by traditional music
• Cocina de Autor - Michelin-starred restaurant featuring creative plates by Chef Nahúm Velasco
• Lucca - Modern Italian cuisine in a relaxed atmosphere ideal for families and groups

Bars

• Sky Bar - Rooftop lounge with sunset views and craft cocktails
• Aqua bar - Swim-up bar with tropical cocktails and dry seating
• Sen Lin bar - Exotic cocktails in an Asian-fusion ambiance
• Karaoke bar - Karaoke nightlife venue
• Amat - All-day café serving gourmet coffees, teas, sweet treats, and cocktails
• Koi Sports Bar - Sports bar with cocktails, light fare, and two 60-inch TVs

What's Included

• All buffet and à la carte meals at all restaurants
• All beverages including alcoholic drinks and in-room minibar
• 24-hour suite service
• All non-motorized water sports (kayaking, snorkeling)
• Complimentary bicycle rentals
• Fitness classes including yoga, Pilates, aerobics, and water fitness
• Kids' Club and Teens' Club
• Beach cabanas, loungers, and umbrellas
• Onsite entertainment including live performances and theme parties

Pool & Beach Access

Pool

• Three outdoor pools with swim-up bars, sun loungers, and pool umbrellas; one children's pool also on-site

Beach

• Beachfront location on the Caribbean coast with complimentary cabanas, loungers, and umbrellas

Spa & Wellness Services

• Spa: SE Spa by Grand Velas, a Forbes Travel Guide Five-Star spa offering massages, body treatments, facials, Ayurvedic treatments, and detox wraps
• Spa Water Ceremony: A journey through 8 unique hydrotherapy water experiences, complimentary with every 50-minute spa service

Services

• Massages and body treatments
• Facials and skin therapies
• Ayurvedic treatments and detox wraps
• Couples treatment rooms
• Sauna and steam room
• Jungle Kids' Spa for children ages 5 to 12
• Wellness programs including floating meditation
• Note: Spa treatments are available at additional cost. The Spa Water Ceremony is complimentary with every 50-minute service.

Fitness & Recreation

Fitness

• State-of-the-art fitness center with cardio machines, free weights, and scheduled classes including yoga, Pilates, aerobics, and water fitness

Included Activities

• Kayaking and snorkeling
• Complimentary bicycle rentals
• Beach volleyball and soccer
• Cooking classes
• Dancing classes
• Hiking
• Table tennis
• Miniature golf
• Onsite live entertainment, theme parties, and access to onsite nightclub

Guest Services & Concierge

• Personal concierge service included for all suite categories
• 24-hour suite service
• Babysitting available (surcharge applies)
• Free beach shuttle
• Limo and town car service available
• Free self-parking and valet parking
• ATM and banking services on-site
• Wedding and event planning services available

Outdoor Spaces & Grounds

• Three outdoor pools with swim-up bars and sun terraces
• Children's pool
• Beachfront access with complimentary cabanas, loungers, and umbrellas
• Private terraces included in all suites
• Plunge pools available in select suites
• Jungle and cenote surroundings in the Zen Grand section

Policies

• Check-in: 15:00
• Check-out: 12:00
• Minimum check-in age: 18
• Pets: Not allowed. No pets or service animals permitted.
• Children: Children of all ages are welcome. Free cribs available on request. Note: Grand Class Ambiance facilities, including restaurants and pool, are reserved for guests aged 12 and older.