Dining & Beverages

Restaurants

• Azur - À la carte breakfast served with Caribbean Sea views.
• Nami - Japanese cuisine.
• Liberi - Open-kitchen space serving dishes from around the world.
• Carnivore - Grill house built around premium cuts.
• Ceviva - Latin seafood, ceviche, and cocktails.
• Fiorella - Italian trattoria with fresh pasta and wood-fired pizza.
• Flor de Sal - Modern Mexican cuisine.
• The Grill - Poolside grill and barbecue classics.
• The Cup - Coffee shop serving pastries and light bites.

Bars

• The Pour - Artisanal cocktails and a selected wine list.
• The Huddle - Sports bar.
• Pool Bar - Poolside cocktails, 10:00 am to 6:00 pm.
• The Door - Late-night bar with a nightclub atmosphere.

What's Included

• All buffet and à la carte meals and snacks
• Select alcoholic beverages
• 24-hour room service at no additional cost
• In-room minibar beverages
• Daily champagne toast at 1:26 pm
• Gratuities
• Spa treatments carry an additional cost

Pool & Beach Access

Pool

• 25-meter semi-Olympic pool, plus additional outdoor pools on the property
• Pool bar service alongside the main pool
• Swim-up room categories open directly onto a pool

Beach

• White sand beachfront in central Playa del Carmen, shared with the public shoreline
• Beach umbrellas and beach towels provided

Spa & Wellness Services

• Spa: Cenote Spa, with treatment cabins surrounded by preserved mangrove and running water woven into the architecture
• Hours: 8:00 am to 8:00 pm

Services

• Swedish, deep tissue, and aromatherapy massage
• Reflexology, scalp, tired legs, and back, neck, and shoulder massage
• Prenatal massage
• Couples rituals
• Hydrotherapy
• Note: Spa treatments are available at an additional cost.

Fitness & Recreation

Fitness

• 24-hour fitness center with mangrove views

Included Activities

• Yoga
• Pilates, aerobics, and water fitness classes
• Cooking classes
• Mixology and bartending classes
• Mezcal and wine tastings
• Dance classes
• Kayaking
• Theme parties and live evening performances
• Onsite nightclub access

Guest Services & Concierge

• 24-hour room service
• 24-hour front desk
• Concierge
• Complimentary valet parking
• Devossion Club access with VIP lounge privileges, available in select suite categories
• Laundry service

Outdoor Spaces & Grounds

• Beachfront terrace and garden areas
• Poolside cabanas and sun loungers
• Preserved mangrove surrounding the spa

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 18
• Pets: Dogs only, up to 44 lbs, for an additional fee of $2,000 MXN per room per night
• Children: Guests under 18 are not permitted at this adults-only property