Dining & Beverages

Restaurants

• Caracol - International buffet for breakfast, lunch, and dinner
• Frida - Mexican dishes served a la carte at dinner, plus continental breakfast
• Fussion - Asian specialties served a la carte at dinner
• Siena - Italian cooking served a la carte at dinner
• il Forno - Pizza, calzoni, and snacks

Bars

• Diego Bar - Cocktails and drinks, open 11:00 am to 11:00 pm
• Pool Bar - Drinks by the pool, open 10:00 am to 6:00 pm
• Beach Bar - Drinks served on the beach, open 10:00 am to 6:00 pm

What's Included

• Unlimited food and beverages
• Non-motorized water sports
• Daily activities program
• Theme evenings and nightly entertainment
• Gratuities
• Beach and pool towel service
• A resort fee of 15 USD per room per night and an environmental sanitation tax of 85.40 Mexican pesos per room per night are collected at the front desk and sit outside the all-inclusive rate
• Spa treatments, medical services, laundry, car rental, nanny service, airport shuttle, and the Confeti gift shop all carry an additional charge

Pool & Beach Access

Pool

• Two outdoor pools, including a dedicated children's pool, with sun loungers and pool umbrellas
• Jetted tubs on site

Beach

• Beachfront on a white-sand stretch of Cancun's Hotel Zone facing the Caribbean Sea and Isla Mujeres
• Beach club serving drinks and snacks
• Beach loungers, umbrellas, and towels
• Beach volleyball court

Spa & Wellness Services

• Spa: LagunaMar Spa, a quiet on-site retreat blending traditional and modern treatment techniques

Services

• Massage, including relaxing, deep tissue, and hot stone
• Facials
• Body scrubs and wraps
• After-sun body treatments
• Couples treatments
• Sauna
• Note: Spa treatments are available at additional cost.

Fitness & Recreation

Fitness

• On-site gym

Included Activities

• Kayak tours
• Hobie Cat sailing tours
• Bike tours
• Beach volleyball
• Yoga
• Tennis court
• Daily activities for children, teens, and adults from 9:00 am to 5:00 pm
• Kids Zone for ages 4 to 12
• Nightly entertainment, theme evenings, and foam parties
• Gastronomic festival

Guest Services & Concierge

• 24-hour front desk
• Concierge service
• Luggage storage
• Currency exchange, passport required
• ATM
• Beauty salon
• Confeti gift shop
• Travel agency and tour desk
• Car rental desk
• Laundry and dry cleaning service
• Babysitting and nanny service
• Medical services
• Area shuttle and airport shuttle
• Free self parking

Outdoor Spaces & Grounds

• Tropical gardens
• Giant outdoor chess set
• Playground with climbing structures and slides
• Terrace
• Beach club

Policies

• Check-in: 3:00 pm, with check-in closing at midnight
• Check-out: 11:00 am
• Minimum check-in age: 18
• Pets: Pets are not allowed
• Children: Children of all ages are welcome. Free cribs are available on request. Rollaway and extra beds are not available. The Kids Zone is open to ages 4 to 12
• Cancellation: Fully refundable rates with free cancellation are offered. Terms vary by rate plan
• Resort Access: Sunset World bus transportation to sister hotel Sunset Royal, restrictions apply

Smoking is prohibited in the hotel's indoor spaces and in public areas including the pool and beach.