Dining & Beverages

Restaurants

• El Mirador - Buffet restaurant open for breakfast, lunch, and dinner, with a different themed spread each evening
• La Claraboya - Fish and seafood restaurant open for breakfast, lunch, and dinner, with a reservation required for dinner
• México Lindo - Mexican restaurant serving traditional local dishes at dinner, reservation required
• La Trattoria - Italian restaurant open for dinner, reservation required

Bars

• Lobby Bar - Cocktails and drinks, with live music in the afternoons
• Albatros - Swim-up bar you can reach without leaving the pool
• Claraboya Bar - Outdoor bar beside the pool
• Guacamaya - Poolside bar serving cocktails and alcoholic and non-alcoholic drinks
• Snack Bar - Open 24 hours for food and drinks

What's Included

• Breakfast, buffet lunch, and buffet and à la carte dinner across the four restaurants
• Unlimited soft drinks, juices, coffee, beer, house wine, and cocktails at the bars
• In-room minibar, restocked daily
• 24-hour snack bar service
• Vegetarian options
• Taxes and gratuities
• Spa treatments carry an additional charge
• Premium Level rooms, lounge access, and personalised service carry an additional charge
• Weddings and conventions carry an additional charge

Pool & Beach Access

Pool

• Three outdoor swimming pools, one with sun loungers set into the water
• Separate children's pool
• Albatros swim-up bar serving the pool area
• Pool towels and sun loungers included in the rate

Beach

• White sand beachfront directly in front of the property on Tucancún beach
• Sun loungers and beach towels available to guests
• Beach volleyball on the sand

Spa & Wellness Services

• Spa: Zenserenz Spa, an on-site wellness centre open from 8:00 am to 8:00 pm

Services

• Massage therapy including hot stone, sports, deep tissue, aromatherapy, reflexology, shiatsu, and couples' massage
• Body treatments including chocolate exfoliation, mud body wrap, chocolate body wrap, and detoxifying algae wrap
• Facial treatments including hydrating, purifying, balancing, nourishing, and vitamin C facials
• Hydrotherapy treatments
• Note: Spa treatments are available at additional cost.

Fitness & Recreation

Fitness

• Fully equipped gym with cardio equipment and weights, open from 7:00 am to 7:00 pm

Included Activities

• Tennis court
• Basketball, volleyball, badminton, table tennis, and darts
• Aerobics, water aerobics, and water polo
• Non-motorised water activities
• Daily daytime activity programme on the beach and at the pools
• Evening entertainment with live music and shows staged by a professional ballet company
• Barcy Club supervised children's programme

Guest Services & Concierge

• 24-hour front desk
• Room service
• Free Wi-Fi throughout the property
• Free self-parking
• On-site ATM
• Car rental desk
• Laundry service at additional cost
• Premium Level personalised concierge service, at additional cost
• Reception staff speak Spanish and English

Outdoor Spaces & Grounds

• Beachfront grounds facing the Caribbean Sea, with the Nichupté Lagoon behind the property
• Terrace areas
• Tennis court
• Outdoor beachfront event and wedding spaces

Policies

• Check-in: 3:00 pm
• Check-out: 11:00 am
• Pets: Pets are not permitted. Guide and assistance dogs are accepted.
• Children: Children of all ages are welcome. The Barcy Club children's programme is included in the all-inclusive rate.
• Cancellation: Free-cancellation rates are available at the time of booking. Terms vary by rate plan.