Dining & Beverages

Restaurants

• O Restaurant - Buffet venue serving breakfast, an international lunch buffet, and themed dinners
• The Grill - International menu cooked in a Josper oven, with poultry, seafood, and specialty dishes. Reservations in advance with the Concierge or at the restaurant
• Risotto - Traditional Italian cuisine with a contemporary touch and a sommelier-guided wine list. Elegant casual dress code. Reservations in advance with the Concierge or at the restaurant
• Ayami Restaurant - Japanese, Thai, Chinese, and Indian specialties with three teppanyaki tables. Elegant casual dress code. Reservations in advance with the Concierge or at the restaurant
• Taquería y Cevichería - Red Fish - Light fish dishes and ceviche by day, turning into a taqueria in the evenings during certain seasons. Casual dress code
• The Beach Bar & Grill - Beachfront palapa spot for burgers, a ceviche menu, and BBQ. Casual dress code
• Le Délice - French fine dining. Casual to formal dress code. Exclusively for Altitude guests, adults only 18 and over, with a minimum three-night stay. Reservations in advance with the Concierge or at the restaurant
• Altitude Lounge - A la carte breakfast, juice bar, bread, coffee, and snacks for Altitude guests
• Take a bite - Lobby cafe with sandwiches, bagels, salads, desserts, ice cream, and herbal teas

Bars

• Lobby Bar - Wide drinks range with background music
• The Pool Bar - Poolside cocktails with views across the resort
• The Lounge & Terrace - Palm-shaded lounge with pool or Caribbean views, drinks, and music
• Altitude Club Bar - Premium cocktails for Altitude Tower guests only
• Moskito Beach Club - Beach club with yoga classes, meditation, music, gourmet bites, and premium mixology. Open Tuesday to Saturday. Fully included for Altitude category guests

What's Included

• All buffet and a la carte meals, snacks, and beverages
• In-room minibar, restocked daily, with all beverages included
• Welcome cocktail on arrival
• Beach and pool beverage service
• Onsite entertainment, activities, and theme parties
• Gratuities are included
• We Proudly Serve Starbucks coffee at Take a bite carries an additional charge
• Room service carries an additional charge, except for guests in Altitude categories, for whom it is complimentary

Pool & Beach Access

Pool

• Four outdoor pools with sun loungers and pool umbrellas
• Children's pool
• Adults-only infinity pool with ocean views, accessible only to guests staying in Altitude categories

Beach

• Beachfront setting on Punta Cancun, adjacent to Gaviota Azul Beach
• Beach umbrellas, sun loungers, and beach towels
• Beach club on site

Spa & Wellness Services

• Spa: Beach House Spa, a full-service spa with five treatment rooms
• Beauty salon for manicures, pedicures, haircuts, and styling for weddings and special occasions
• Steam room

Services

• Massages
• Facials
• Body treatments and aromatherapy
• Hot stone massage
• Manicure and pedicure
• Note: Spa treatments are available at additional cost.

Fitness & Recreation

Fitness

• Fully equipped gym open 6:00 am to 11:00 pm, Monday to Sunday, with free weights, exercise benches, treadmills, elliptical trainers, step machines, upper and lower body machines, and a Smith machine

Included Activities

• Kamp Krystal kids' club for ages 3 to 10, with arts and crafts, games, and recreational activities. Open 9:00 am to 5:30 pm, Monday to Saturday
• Adventure Friends for guests over 10, with pool table, air hockey, foosball, video games, and sports and gaming tournaments. Open 11:00 am to 11:00 pm. Children aged 10 to 12 must be accompanied by an adult
• All land activities and use of recreational facilities and equipment
• Onsite entertainment programming and theme parties

Guest Services & Concierge

• Concierge services
• Tour and activity assistance
• 24-hour front desk
• Free self parking
• Free in-room WiFi
• ATM and currency exchange
• Dry cleaning and laundry service
• Babysitting, available at a surcharge

Outdoor Spaces & Grounds

• Two circular guest towers overlooking the Caribbean Sea and the Nichupte Lagoon
• Garden
• Terrace
• Beachfront palapa area

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Pets: Pets are not permitted. Service animals are not accepted either.
• Children: Children of all ages are welcome. The kids' club is free of charge for ages 3 to 10. Babysitting is available at a surcharge. Cribs and extra beds are subject to availability and are charged separately.
• Cancellation: Cancellation and prepayment terms vary by rate and room type. Fully refundable rates with free cancellation are available.