Dining & Beverages

Restaurants

• Don Roberto - Main buffet restaurant with a terrace, live cooking stations, and themed buffet evenings three times a week
• El Romero - Poolside restaurant serving lunch
• Krystal - Fusion a la carte restaurant
• Black & White - Steakhouse
• Fiesta Mexicana - Mexican a la carte restaurant
• Sakura - Japanese a la carte restaurant
• Los Arcos - Italian a la carte restaurant
• Formal dress is required for dinner, and gentlemen may not wear sleeveless T-shirts

Bars

• Cun - Swim-up bar
• Can - Poolside bar
• La Terraza - Bar plaza
• Art Deco - Lobby bar
• Lounge 24
• Capuchino - Patisserie and ice cream parlour

What's Included

• 24-hour all-inclusive covering all meals and snacks
• Full American breakfast buffet with live cooking stations, fruit, juices, and cava
• Hot and cold lunch buffet with live cooking stations, plus pizza, pasta, salads, and desserts
• Buffet and a la carte dinner, with themed buffet evenings three times a week
• Snacks available 24 hours a day
• Local and imported beverages served 24 hours a day, including premium branded drinks throughout the hotel
• In-room minibar and liquor dispenser, restocked regularly
• 24-hour room service
• Drinks service at the pool
• All taxes and gratuities
• The speciality wine list carries an additional charge despite the all-inclusive rate
• The romantic open air dinner on the beach requires a reservation and carries an additional charge

Pool & Beach Access

Pool

• Three outdoor pools, including two infinity pools of 448 and 420 square metres that are heated in winter, plus a third pool of 75 square metres
• Cun swim-up bar set in the pool
• Free sun loungers, towels, and parasols by the pool

Beach

• Beachfront on Playa Caracol at the northern end of Cancun's Hotel Zone, with white sand, gradual entry, free sun loungers, and shade umbrellas

Spa & Wellness Services

• Spa: Renova Spa, an on-site spa offering treatments, massages, a hairdresser, and a beauty salon

Services

• Massages
• Body treatments
• Manicures and pedicures
• Hairdressing and beauty salon services
• Note: Spa treatments are available at an additional charge and require a reservation.

Fitness & Recreation

Fitness

• Free gym, with sports shoes required for use
• Sauna and whirlpool bath included

Included Activities

• RiuFit group fitness activities daily
• Beach volleyball court
• Small catamaran, kayaking, pedaloes, body boards, and snorkelling equipment
• One introductory scuba diving lesson in the pool
• Daytime entertainment programme daily
• Live music, shows, or the RIU evening programme daily

Guest Services & Concierge

• Concierge service
• 24-hour front desk
• 24-hour room service
• Welcome drink of cava
• Turndown service
• Free WiFi throughout the hotel, including the pool and beach areas
• Free self parking
• Conference room
• ATM on site for Mexican peso withdrawals, and US dollars cannot be exchanged at the hotel
• Computers with internet access at an additional charge

Outdoor Spaces & Grounds

• Sun terrace with free loungers, towels, and parasols
• Eight-storey beachfront building with direct access to the sand
• Smoking is permitted only in specifically designated areas

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 18
• Pets: Pets are not permitted.
• Children: Adults only, open to guests aged 18 and over. Rollaway beds and cribs are not available.
• Cancellation: Fully refundable rates with free cancellation are offered, and terms vary by rate and room type.
• Resort Access: The all-inclusive rate covers entry and drinks at the Pacha discotheque at Hotel Riu Cancun, open six nights a week, plus complimentary transfers to RIU Party events at Hotel Riu Caribe.