Dining & Beverages

Restaurants

• Moctezuma - Main buffet restaurant serving breakfast, lunch, and dinner with live cooking stations and themed evenings three times a week
• Kulinarium - A la carte gourmet dinners in an exclusive setting
• Milán - Italian a la carte dinner restaurant with fresh pasta and artisan pizzas, plus a buffet of starters and desserts
• Geisha - Asian buffet dinner restaurant with sushi, tempura, and other regional dishes
• Steakhouse - A la carte dinner restaurant with a selection of grilled cuts, sides, and desserts
• Pepe's Food - Poolside grill serving snacks between meals

Bars

• Mariachi - Lounge bar with a terrace
• Velvet - Lobby bar
• Tequila - Poolside bar
• Mezcal - Swim-up pool bar
• Sports bar - Open 24 hours

What's Included

• 24-hour All Inclusive service
• All meals and snacks at the hotel restaurants, available 24 hours a day
• Local and imported alcoholic and non-alcoholic drinks at all hotel bars and restaurants, including premium-branded spirits
• In-room minibar and liquor dispenser, restocked regularly
• Daily entertainment programme, live music, and evening shows
• Entry to the Pacha club, with drinks included
• Access to the Splash Water World water park
• Non-motorized water sports including kayaking, catamaran, and snorkel equipment
• WiFi throughout the hotel
• Spa treatments, massages, and salon services carry an additional charge

Pool & Beach Access

Pool

• Five outdoor pools, two of them with a swim-up bar
• In-water loungers and water hammocks in select pools
• Splash Water World water park with multiple slides

Beach

• Beachfront location on Bahía Mujeres with direct access to white sand and calm water
• The beach itself is public, and the hotel provides its own sun loungers and beach towels for guests

Spa & Wellness Services

• Spa: Renova Spa, the on-site wellness centre, with relaxation pools and a steam room

Services

• Massages
• Body treatments and wraps
• Beauty treatments
• Beauty and hair salon
• Note: Spa treatments, salon services, and massages are available at additional cost.

Fitness & Recreation

Fitness

• Modern gym with free access for guests
• RIU Fit group activity and fitness class programme

Included Activities

• Kayaking
• Catamaran trips
• Snorkelling with equipment provided
• Beginners' scuba diving lesson in the pool
• Splash Water World water park
• Daytime entertainment programme
• Evening shows and live music
• Pacha club, open from 11:00 pm to 2:00 am

Guest Services & Concierge

• 24-hour front desk
• Tour desk
• Currency exchange
• On-site ATM
• Car rental
• Wake-up service
• In-room safe
• Free private parking
• Wedding planning services

Outdoor Spaces & Grounds

• Landscaped tropical gardens
• Terrace areas
• Sun loungers on the beach and around the pools
• Outdoor theatre and entertainment venue

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 18
• Pets: Pets are not permitted
• Children: Adults only. Guests under 18 are not accepted, and cribs and extra beds are not available
• Cancellation: Terms vary by rate and room type, and fully refundable free-cancellation rates are available. Early departure is charged at the full amount of the booked stay