Dining & Beverages

Restaurants

• Olios - Mediterranean signature restaurant serving fine dining with a land and sea menu
• Agua Bendita - Mexican steak house with modern decor and a show kitchen
• Satsu - Asian fusion in an open kitchen format with teppanyaki tables, sushi and sashimi
• Vora Mar Restaurant - Trattoria serving homemade pasta, salads and seafood with ocean views
• Tahani - International fine dining, a la carte breakfast for Serenity Club guests and a special dinner menu
• Vistas Restaurant - A la carte breakfast and lunch, exclusive to Serenity Club guests
• Flavours - Marketplace-style venue with a casual setting and a wide range of artisan and local dishes
• Mistral - Snack bar for casual bites and drinks near the pool

Bars

• Mixology Corner 14/50 - Cocktail spot beside the specialty restaurants with ocean views
• Limes - American-style bar with international and local beers, wines and spirits, and sports on screen
• Moons - Night club and cabaret lounge, the hub of evening entertainment
• Mocaccino - Coffee shop and deli
• Vistas Pool Bar - Swim-up seating at the oval pool with ocean views
• Docks - Pool bar at the main pool
• Haven Lounge - Lobby bar for a pre-dinner or after-dinner drink

What's Included

• 24-hour all-inclusive food and beverage concept covering selected premium cuts and spirits
• 24-hour room service
• Restocked in-suite minibar
• Pool and beach wait service
• Buffet breakfast
• Scuba diving clinic in the pool, one hour per person per stay
• Kayak and Hobie Cat sailing carry an additional charge
• Scuba diving beyond the pool clinic carries an additional charge
• Spa treatments carry an additional charge

Pool & Beach Access

Pool

• Four outdoor pools across the property, all heated
• Main pool is square in shape, hosts the daytime entertainment program and has a swim-up bar beside Docks
• Havens Pool is the largest, with swim-up seating at Vistas Pool Bar and ocean views
• Serenity Club pools with concierge, pool service and swim-up bar service
• Swim-out suites open directly onto infinity-style pools from the terrace
• Oversized whirlpool on site

Beach

• Golden sand beachfront on the Caribbean Sea, set deep into the coastline away from other resorts
• Free beach cabanas, sun loungers and pool umbrellas
• Beach volleyball, beach yoga and beachside massage palapas

Spa & Wellness Services

• Spa: MySenses Spa, a full-service spa built around Mayan healing philosophies, with nine treatment rooms including couples rooms

Services

• Water Journey Experience with sauna, aroma steam room, hammam-style steam room with herbarium, sensations shower, ice fountain, cold mist shower, chromotherapy pressure shower, cold water plunge pool and giant jacuzzi
• Dynamic pool circuit with cascade shower, physiotherapy water jets, cervical shower, tubular beds and bubble floor
• Deluxe Hydrotherapy Journey, a 90-minute guided circuit
• Couples treatments including Couples Happiness, Hammam Healing Experience and Celestial Haven
• Signature treatments including Energetic MySenses, Rhassoul Body Mask and Aftersun
• MySenses facials including Calm Marin, Oxigenation Male Treatment, Moisturizing Facial and Firming Marine Facial
• Bride and groom treatments, with a dedicated bridal suite
• Temazcal ritual in La Ceiba Garden
• Two beach massage palapas for couples
• Beauty parlor with manicure, pedicure, hair care and barber stations
• Spa boutique with face, body and hair care product lines
• Note: Spa treatments are available at additional cost.

Fitness & Recreation

Fitness

• Fitness center open 24 hours with cardio machines, a free weight area, Kinesis Pilates equipment, lockers and showers
• Reservations through MySenses Spa reception during high occupancy

Included Activities

• Complimentary green fees at El Tinto Golf Club at Cancun Country Club, a Nick Price design roughly ten minutes from the resort
• Artificial grass tennis court
• Pickleball court
• Half basketball court
• Beach volleyball
• Ping-pong and table games
• Yoga classes
• Cooking classes
• Mixology and cocktail tastings
• Macrame workshop
• Scuba diving clinic in the pool, one hour per person per stay
• Mangrove nature trails for walking, jogging or biking
• Nightly live show at Moons Cabaret
• DJ set at Docks daily at 7:00 pm, with special main pool DJ sets Wednesday and Saturday

Guest Services & Concierge

• 24-hour front desk
• Concierge who arranges tours, activities, tickets and transportation
• Golf concierge
• Private butler service and dedicated concierge for Serenity Club guests
• Private check-in lounge for Serenity Club guests
• Serenity Club Lounge with wines, premium spirits and small bites
• Room service around the clock
• Currency exchange
• Laundry and dry cleaning
• Wedding and honeymoon planning
• Pillow menu and in-suite aromatherapy selection
• Free WiFi
• Free self-parking and valet parking, with an electric vehicle charging station

Outdoor Spaces & Grounds

• Landscaped tropical gardens and mangrove surroundings
• La Ceiba Garden, home to the temazcal
• Sun terrace and outdoor fireplace
• Furnished private balconies and terraces on every suite, with whirlpool tubs or swim-out pool access
• Beachfront and poolside cabana areas

Policies

• Check-in: 3:00 pm
• Check-out: 12:00 pm
• Minimum check-in age: 18
• Pets: Pets are not permitted. Service animals are also not accepted.
• Children: Guests under 18 are not permitted at this adults only property.
• Cancellation: Cancellation and prepayment terms vary by rate plan and room type. Fully refundable rates with free cancellation are offered on select bookings.